Q: How can I pay for my order?
A: We accept payments from Visa, MasterCard, American Express or regular bank account payments - via PayPal, a service you do not need to sign up for to use! We currently do not accept cash or check.
Q: How long will my order take to arrive?
USA & CANADA
Shipped via Canada Post. Arrives within 5 - 8 business days. PayPal will email your tracking number (check your spam or junk mail). This covers up to $100 in insurance for loss or damage in transit. If you require a faster service or would like more coverage please contact info [!at] leilanni.com additional charges may apply.
Arrives within 10 - 15 business days depending on your location. This shipping cost does not include a tracking number or insurance. If you would like insurance or a faster service please contact info [!at] leilanni.com additional charges may apply.
Q: How much is shipping?
USA - $20 Flat rate
CANADA - $15 Flat rate
INTERNATIONAL - $50 Flat rate
The above prices represent individual orders, multiple items will result in a reduced combined shipping rate, calculated with checkout before you pay.
Q: Can I return or exchange an item I have ordered?
A: Yes you can. Please email us at firstname.lastname@example.org regarding your return or exchange for a RA# which you must include with your package. See Returns for more detailed information.
Items MUST BE RECEIVED within 15 days of receipt and in their original condition, with tags still intact, hygiene strips on (swimwear). It is advised that you ship your item with a tracking number as we are not responsible for any lost items.